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Return and Exchange Policy


As a valued customer of That Gem Enterprises, we always want to keep your needs first. In order to continue to protect our staff and buyers, in light of the recent COVID-19 pandemic, we have changed our refund policy. As of 04/12/20, we can no longer accept items that have been opened for exchange or refund.  if your item is unopened or if the error was made by That Gem Enterprises and you wish to return or exchange your item(s), please contact us within 7-10 business days of receiving your item(s) so we may assist you with a remedy. We are committed to your health and wellness and appreciate your understanding. Have Love, Joy, and Be Empowered!      -Team That gem